AI capability portfolio
Leveraging cutting-edge AI to transform industries.
- AI capability, built into one of the Kingdom's largest logistics operators.
- Trained teams for AI implementation.
- Improve operational efficiency.
- Enhance customer experience.
Technology Platforms
Robust platforms powering advanced AI development.
Learn More- Transform business processes.
- Roadmap cadence for AI projects.
- Continuous improvement cycles.
- Strategic AI planning.
- Expert guidance for AI adoption.
Government & Public Sector
54%
Digital Transformation
+225
Live and operating
$50M
2023-present
235,403
AI capability portfolio
DELIVERY RECORD
01
Operating context
Government & Public Sector / Digital Transformation / Live and operating / 2023-present
02
Operating problem
SPL's ambition to become the National Champion in ground logistics was running ahead of its operations. Data and technology were under-used, customer-experience metrics were declining, and revenue growth had slowed. SPL needed process improvements across commercial, operational, and customer-experience domains at the same time, but it did not yet have the in-house AI capability to deliver them at scale.
03
Intervention
Together with SPL, we established a Center of Excellence for AI structured around three pillars: high-impact use cases, production-grade technology platforms, and teams trained to run them. The CoE used AI to drive operational efficiency, customer-experience gains, and revenue growth through a phased roadmap of Improve, Enhance, Transform. Delivery ran out of an embedded team with senior solution architecture, AI engineering, and delivery leadership reporting jointly to SPL leadership and our program lead. Honest reviews were built into the cadence. What worked the first time was scaled. What did not was redesigned.
Measured change
Demonstrable operational gains across commercial, operations, and customer-experience domains. A growing portfolio of high-impact use cases delivered against a phased roadmap that has held over multiple quarters.
Transfer / operate model
The CoE now acts as a reusable model SPL can apply with other institutional partners across the Group.
04
A standing AI capability inside SPL, operated by SPL's own teams with our teams alongside them.
REC-AI-023
Accountability line
OWNED BY
MONITORED
ESCALATED THROUGH
CHANGED AFTER LAUNCH
SPL leadership and Infinite PL program leadership through a joint embedded team.
Commercial, operations, and customer-experience gains across a growing AI use-case portfolio.
Track record
01
02
Aligning AI with strategic objectives
Driving immediate and long-term value
AI was the lens through which operational improvements were prioritized, not an initiative on the side.
The phased approach delivered short-term operational wins while building the platform for long-term transformation.
03
04
Building an AI-driven culture
Reshaping the future of logistics
Made SPL a reference case in the region for AI applied to daily logistics operations.